Warranty Terms

Home Base Trade 23CC  t/a Custom Office Furniture shall within (minimum six months) after delivery and/or installation of new items, repair or replace failed, unsafe or defective goods or refund the customer the price paid by the customer at the election of the customer. The aforesaid warranty is subject thereto that:

1) the goods supplied by Home Base Trade 23CC t/a Custom Office Furniture have not been altered (including the opening and/or amending of any contained parts) contrary to any instruction of the company after leaving the company’s control;

2) has not been exposed to abuse or exposed to any use other than what the item was manufactured for;

3) the customer has followed the instructions (usage and warning instructions) as provided by the supplier; and

4) the goods have first been inspected by the Supplier’s manufacturer in order to evaluate/determine the reason of the products malfunction (before the customer will be entitled to receive its replacement, repair or refund).

Any claim for defective goods must be submitted to the company in writing. Home Base Trade 23CC t/a Custom Office Furniture will not be liable in terms of this warranty under circumstances where it is unreasonable to expect of Home Base Trade 23cc t/a Custom Office Furniture to have discovered the unsafe product characteristic, failure, defect or hazard having regard to its role in the marketing of the goods to the consumer and/or if such unsafe product characteristic, failure, defect or hazard did not exist in the goods at the time that it was supplied by them. No goods may be sent back without authorisation.